No contracts or monthly fees, PHENIX MOBILE is a PAYG (pay as you go) service. You are free to top up your account as and when you need to do so.

Simply order your Phenix Mobile SIM card over the internet by clicking here , calling 0805 02 01 26 (free call from landlines) or using our network of reseller partners . Once you have received your Phenix Mobile SIM card, simply insert it in your GSM phone and you can start calling.
You can purchase your Phenix Mobile SIM card from our website using a bank card, cheque, bank transfer or cash. Phenix Mobile SIM card can only be sent in mainland France.
CAUTION: Phenix Mobile do not works with micro SIM (used on iphone 4 for example).

No. Your telephone just has to be unlocked (i.e. not locked to another operator) If this is not the case, you will have to get your telephone unlocked in a specialized shop or get a phone which is already unlocked.

No. Not for the moment.

Once your credit has run out, you can receive incoming calls as usual for 4 months. If you do not top up your account during those 4 months, the line will be permanently cut off and the phone number will be permanently deleted.

1) Through the internet
You can top up your account on the www.Phenixmobile.com site with a bank card.

2) By telephone
Call 551 (free call from 9am to 6pm) from your mobile to top up your account with a bank card.

3) In your BUDGETMOBILE shop
You can top up your account directly over the counter in any PHENIX MOBILE shop.

4) In a ‘tabac’ or ‘presse’ shop with NEOSURF
You can buy a ‘NEOSURF’ top-up in any ‘tabac’ or ‘presse’ in France. Then you send a SMS to 0601593622. The content of the message is ‘neo’ followed by the NEOSURF code (e.g. Neo 12341543625646).

A credit expiry date is associated with each top-up. If you top up several times, the furthest expiry date is applied. The expiry date is calculated when you activate the top-up. Once the expiry date has passed, any remaining credit is lost.

For example: you top up 30 euros (valid for 60 days) on 1st September. The associated date of expiry is 1st November. On 1st October you top-up 10 euros (valid for 15 days). The overall date of expiry of your credit is still 1st November. Then, on 20th October, you top up 30 euros (valid for 60 days). The new date of expiry is 20th December.

Yes, you can continue to receive calls for 4 months after your credit has expired.

Yes, you can access the PHENIX MOBILE voice mail service by dialling 555 from your mobile. This service is free!

No.

 

Yes, you will hear a beep 1 minute before your credit runs out.

Yes, at a rate of €0.10 inc. tax for national messages (excluding special numbers) and €0.19 inc. tax for international messages.

Yes you can.
More info on roaming countries & rates : click here

More than 98% of the population is covered. PHENIX MOBILE uses the network coverage of Bouygues Telecom.

Yes. You can surf the internet with a Phenix Mobile SIM card. Click here to find out more.

1) Contact us immediately by:

E-mail: client@phenixmobile.com
From a landline: 01 74 90 90 99 (weekdays from 9 am to 6 pm)
From your mobile: 543 (weekdays from 9 am to 6 pm)

2) Report the loss or theft at your nearest police station.

3) Send a copy of the ‘procès verbal’ (police statement report) by registered post with proof of delivery, quoting your mobile telephone number to the following address: